Terms and Conditions

Important: By signing the declaration on the application for registration as a Healthy Start food outlet you agree to be bound by these terms and conditions. If you fail to do so, your registration may be removed and enforcement action may be taken against you which could include prosecution.

If the Healthy Start Scheme changes, these terms and conditions may also change. Any changes will be detailed on your remittance advice letters from the Healthy Start Reimbursement Unit (HSRU). Please read remittance advice letters carefully and keep them in a safe place.

The HSRU will also issue and keep up to date a Healthy Start supplier guide, which will contain further information relevant to these terms and conditions by way of guidance. Please refer to the current guide for additional advice on your role and responsibilities as a Healthy Start food outlet. A copy of the guide is also available here.

  1. You must be registered as a Healthy Start food outlet in order to claim payment for the supply of Healthy Start food in exchange for vouchers.
  2. Applications for registration must be made to the HSRU on its application form.
  3. You will receive written notification of your registration as a Healthy Start food outlet. This notification will include your Healthy Start account number - to be quoted on all correspondence with the HSRU. It will also include a form on which to make your first claim for payment. From then on, a new claim form will be issued with each remittance advice letter.
  4. You may only accept Healthy Start vouchers in exchange for, or payment towards Healthy Start food. Healthy Start food is described on the face of the voucher as: liquid cow's milk (but not milk to which chemicals, vitamins, flavours or colours have been added or removed), fresh fruit or fresh vegetables (to which no salt, sugar, herbs or other flavourings has been added), infant formula milk based on cow's milk. More detailed information about these categories of food is in the supplier guide.
  5. You must provide Healthy Start food to the full value specified on the face of each Healthy Start voucher that you accept.
  6. You must claim payment for Healthy Start vouchers you accept within 6 months of the period of validity on the vouchers and must fill in a Healthy Start claim form for each claim you make (there is no limit on the number of vouchers that may be included with the claim).
  7. You should obtain a certificate of posting for all vouchers you send to the HSRU, and keep with it a note of the weight of the envelope or package containing the vouchers.
  8. HSRU will make payment promptly by Bankers' Automated Clearing System (BACS). It is your responsibility to notify HSRU of any change to your bank details to prevent payments being delayed.
  9. If you wish to query payment, you should write to HSRU within 14 days of receiving payment.
  10. In order to prevent or respond to [issues concerning] suspected fraud against the Healthy Start scheme, you must co-operate fully with enquiries made by the Department of Health, the NHS Counter Fraud and Security Management Service (NHS CFSMS) the Northern Ireland Central Services Agency Counter Fraud Unit (CFU) or any other authorised body.
  11. HSRU will not pay retailers in respect of any Healthy Start vouchers that are suspected or proven to have been forged, stolen, invalid, illegally traded or are more than 6 months past their use by date. If you suspect a voucher to be fraudulent or wish to report any suspected fraudulent activity against the Healthy Start Scheme, you can telephone the NHS CFSMS fraud reporting hotline for England and Wales on: 0800 028 40 60 for Northern Ireland on: 0800 096 33 96 or if in Scotland please ring your local police force.
  12. You are responsible for the safekeeping of vouchers that are in your care. You should make sure that your business insurance covers the cost of any vouchers lost or destroyed while you have them, as HSRU is unlikely to be able to make payment in respect of such vouchers.
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